Terms and Conditions
Effective Date: 08/04/2026
Platform Name: MasterMedEx
Website: www.mastermedex.com
1. Introduction
Welcome to MasterMedEx. These Terms and Conditions (“Terms”) govern your use of our website, mobile applications, and services (collectively, the “Platform”).
By accessing or using MasterMedEx, you agree to be legally bound by these Terms. If you do not agree, you must not use the Platform.
2. About MasterMedEx
MasterMedEx is an online medical education platform providing:
- Exam preparation materials (e.g., MRCGP, MRCP, AMC, etc.)
- Video lectures and recorded sessions
- Mock exams and question banks
- Educational notes and resources
All content is intended for educational purposes only and does not replace professional medical advice or clinical judgment.
3. Eligibility
To use this Platform, you must:
- Be at least 18 years old, or
- Use the Platform under supervision of a qualified professional
By using MasterMedEx, you confirm that you meet these requirements.
4. Account Registration
To access certain features, you must create an account.
You agree to:
- Provide accurate and complete information
- Maintain confidentiality of your login credentials
- Accept responsibility for all activity under your account
MasterMedEx reserves the right to suspend or terminate accounts if misuse is suspected.
5. Subscription & Payments
- Access to certain content requires paid subscription or course purchase
- Fees are displayed in AED (or applicable currency)
- Payments must be made in full before access is granted
Non-transferability
Subscriptions and purchases are:
- Non-transferable
- Non-shareable
Sharing accounts may result in suspension.
6. Refund Policy
All payments are subject to our Refund Policy.
Unless otherwise stated:
- Fees are non-refundable once access is granted
- Refunds may be considered only in exceptional circumstances; for more details please see our Refund Policy.
7. Intellectual Property Rights
All content on MasterMedEx, including:
- Videos
- Notes
- Questions and explanations
- Graphics, branding, and logos
are the exclusive property of MasterMedEx.
You are NOT allowed to:
- Copy, reproduce, or distribute content
- Share materials publicly or commercially
- Upload content to other platforms
Violation may result in:
- Account termination
- Legal action
8. Permitted Use
You may use the Platform only for:
- Personal learning
- Exam preparation
You agree NOT to:
- Use the Platform for commercial purposes
- Reverse-engineer or hack the system
- Upload malicious software
9. Disclaimer (Medical & Educational)
MasterMedEx provides educational content only.
We do NOT guarantee:
- Exam success
- Clinical outcomes
- Completeness or absolute accuracy of content
Users must always rely on:
- Official guidelines
- Clinical supervision
- Professional judgment
10. Limitation of Liability
To the maximum extent permitted by law, MasterMedEx shall not be liable for:
- Exam failure or performance issues
- Clinical errors or decisions made based on content
- Technical interruptions or downtime
- Loss of data or access
11. Availability of Service
We aim to provide uninterrupted access, but:
- Services may be temporarily unavailable due to maintenance
- Content may be updated, modified, or removed at any time
12. Termination
We reserve the right to:
- Suspend or terminate accounts
- Restrict access
If users:
- Violate these Terms
- Engage in misuse or fraud
13. Privacy
Your use of the Platform is also governed by our Privacy Policy.
We collect and process data in accordance with applicable laws.
14. Third-Party Links
The Platform may include links to third-party websites.
MasterMedEx is not responsible for:
- External content
- Third-party policies
15. Modifications to Terms
We may update these Terms at any time.
- Changes will be posted on this page
- Continued use = acceptance of updated Terms
16. Governing Law
These Terms shall be governed by the laws of:
United Arab Emirates (UAE)
Any disputes shall be resolved under UAE jurisdiction.